Your Rights to Refunds With Us
At Onesita, we aim to provide high-quality Shopify development services. We understand that circumstances may arise where a refund is required. This policy outlines our refund process and conditions.
1. Eligibility for Refunds
Refunds may be issued in the following cases:
If you cancel your project within 7 days of purchase, provided work has not yet started.
If we fail to deliver agreed-upon services due to our fault.
2. Non-Refundable Conditions
Refunds will not be issued in these scenarios:
Services that have already been initiated or completed.
Custom work that meets the specifications agreed upon during the project.
Delays caused by client-side issues, such as lack of timely feedback or incomplete information.
3. How to Request a Refund
Email your refund request to info@onesita.tech
4. Partial Refunds
In some cases, we may offer partial refunds based on the percentage of work completed at the time of cancellation.
5. Payment Refund Process
Approved refunds will be processed using the original payment method within 10–15 business days of approval.
6. Changes to Refund Policy
We reserve the right to update this policy. Any changes will be posted on this page.
For further assistance, please contact us at info@onesita.tech
Jurisdiction: All disputes are subject to the laws of India, and courts in surat, Gujrat shall have exclusive jurisdiction.